I design practical customer and operational systems through process improvement, analytics, automation, and applied AI.
I believe good work should show more than technical ability. Every project here is intentionally personal, combining practical problem-solving with details inspired by the things I love and admire.
A personal AI-assisted job discovery system that scores opportunities against real candidate preferences, applies hard rules for salary, geography, language and freshness, and turns promising roles into an actionable mission-control board.
A personal digital reading space designed around the feeling of browsing a physical library - combining collection management, reading-state tracking, atmospheric UX and interactive details into one cohesive experience.
A Customer Health & Churn Analysis using synthetic B2B SaaS data to explore churn risk across feature adoption, seat utilization, unresolved support issues, and customer engagement.
A Revenue Operations case study analyzing 1,250 synthetic B2B SaaS leads to identify funnel performance, revenue-efficient segments, and a target ICP.
A centralized Quality Operations system connecting customer, commercial, product, and operational signals to detect performance changes, diagnose root causes, assign ownership, and track measurable action.
An anonymized 9-month delivery strategy covering scope definition, phased execution, stakeholder governance, LMS/vendor selection, budget control, risk management, launch readiness, adoption and operational handover.
An AI software startup currently in development. Built around a real product idea, with the concept, product direction, workflows, and first implementation being shaped from the ground up.
A lightweight concept that turns account notes into a concise summary, risk signals, next actions, and a draft customer follow-up.
I like roles where customer experience, operations, commercial thinking, and systems improvement overlap.
My background spans Customer Success, Sales, Operations, and Quality. I enjoy taking messy workflows, identifying what actually matters, and turning them into clearer systems that teams can use.
I’ve worked across fast-growth environments, customer-facing teams, revenue operations, onboarding, process improvement, and cross-functional delivery.
A little extra context on the person behind the CV.
My strongest patterns point to a structured and achievement-oriented working style, balanced by empathy, collaboration, curiosity and the confidence to take the lead when needed.
What this looks like at work: ownership and a strong drive to deliver, an organized approach to complex work, and a people-first leadership style. I am comfortable taking the lead and expressing a point of view, while still placing a high value on cooperation and understanding other people's perspectives.
Personality assessments are included as additional context for how I work, not as measures of professional ability.
A mix of customer, data, CRM, automation, and workflow tools.
